Payment can be made by:

• Credit card: VISA & Mastercard
• Debit card: VISA & Mastercard (must be 3D Secure enabled)
• Instant EFT (SiD)

For more information on what is required to process a payment, proceed to checkout, select your desired option, and follow the instructions. Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history.

We try to keep returns and exchanges as simple as possible. If they meet our criteria, returning or exchanging them should be no problem. Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

If you didn't receive your order, please get in touch with us by sending an email to support@lavishd.com.

If you received your order and it has a defect, please get in touch with us by sending an email to support@lavishd.com.

We strive to process orders as quickly as possible but will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at support@lavishd.com. Please include your order number and let us know what changes need to be made. We will let you know, as quickly as possible, whether we can make the wanted changes.

Once your order ships, you will receive an email containing your tracking number. If, for any reason, you have not received your shipping confirmation email, please let us know by emailing support@lavishd.com. We will be happy to find out what is happening with your order.

If you have not received an order confirmation email, it is likely the result of one or two things:

• Your order was never actually placed and processed; or
• You entered an incorrect email address with your order.

If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. If you still need help locating an order confirmation, please email support@lavishd.com.

Get in touch with us by sending an email to support@lavishd.com or contact us at +27 11 609 8303.