Frequently Asked Questions (Self-help)
WHAT DOES IT MEAN IF IT SAYS "DISCOUNT CODE ISN'T VALID FOR THE ITEMS IN YOUR CART"?
Remember that our discount codes are linked to a minimum spend. Each discount coupon has a different minimum spend threshold. So if you are getting this error at checkout, it means that your order doesn't meet the minimum spending requirements.
Below are the relevant thresholds per coupon code:
- First time buyer coupon: minimum spend = R1,000
- 2,500 Lavish'd Coins coupon for R200: minimum spend = R1,500
- 1,750 Lavish'd Coins coupon for R150: minimum spend = R1,250
- 1,500 Lavish'd Coins coupon for R100: minimum spend = R1,000
WHAT PAYMENT METHODS ARE AVAILABLE?
Payment can be made by:
• Credit card: VISA & Mastercard
• Debit card: VISA & Mastercard (must be 3D Secure enabled)
• Instant EFT (SiD)
For more information on what is required to process a payment, proceed to checkout, select your desired option, and follow the instructions.
Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history.
WHAT IS YOUR RETURN POLICY?
We try to keep returns and exchanges as simple as possible. If they meet our criteria, it should be no problem at all to return or exchange them.
Our Return & Refund Policy
provides detailed information about options and procedures for returning your order.
WHEN WILL I RECEIVE MY ORDER?
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
WHAT DO I DO IF I NEVER RECEIVED MY ORDER?
If you do not receive your order, please get in touch with us by sending an e-mail to email@example.com.
WHAT DO I DO IF I RECEIVED A DEFECTIVE ORDER?
If you received your order and it has a defect, please get in touch with us by sending an e-mail to firstname.lastname@example.org.
HOW DO I MAKE CHANGES TO AN ORDER I HAVE ALREADY PLACED?
We strive to process orders as quickly as possible, but we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at email@example.com. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.
HOW CAN I TRACK MY ORDER?
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation e-mail, please let us know by emailing firstname.lastname@example.org. We will be happy to find out what exactly is going on with your order.
I NEVER RECEIVED A CONFIRMATION E-MAIL?
If you have not received an order confirmation email, it is likely the result of one or two things:
- Your order was never actually placed and processed; or
- You have entered an incorrect email address with your order.
If you are certain that the e-mail address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. If you still cannot locate an order confirmation, please e-mail email@example.com.
HOW DO I GET IN TOUCH WITH YOUR COMPANY IF MY QUESTION ISN’T ANSWERED HERE?
Get in touch with us by sending an e-mail to firstname.lastname@example.org or contact us at +27 11 609 8303.