Consumer Privacy Policy

At Inter Table Top Company Limited, we prioritise the privacy of our customers and website visitors. This policy outlines how we handle your personal data, ensuring you have substantial control over your information.

This policy applies to all ITTC websites, products, and services that collect personal data or link to this policy. Our group companies operate as joint controllers for a unified consumer register.

We believe in transparent data practices, allowing you to understand and influence how your personal data is collected and used. This policy details the types of personal data we collect and the purposes for which we use it. We are committed to empowering you with control over your personal data. This policy elucidates the measures we have put in place to ensure you can effectively manage your information.

If you have an account with us, it is important to keep your details up-to-date to enjoy a seamless experience with our services. We encourage you to promptly update your account in case of any changes.

We urge you to read this policy attentively to stay informed about our data practices. Your trust is paramount to us, and we are dedicated to maintaining the confidentiality and security of your personal data.

1. Data Collection Overview

We are committed to safeguarding your privacy. Below, we detail the various types of data we may collect during our interactions:

Directly Provided Information

• Contact Details: Including but not limited to your name, email, phone number, and postal address.
• Identification Documents: In certain circumstances, we may require official documents like a passport or driver’s license.
• Account Details: Details pertaining to your account, including payment preferences and encrypted passwords.
• Feedback and Communications: Any feedback, consent, or communications you share with us.
• Personal Interests: Information regarding your personal interests as notified by us.
• Work Details: Information about your employer or your business.
• Gift Purchase Details: Information regarding gift purchases, including recipient details.
• Voluntary Information: Including details from public social media profiles shared with your consent.

Data from Website Interactions

• User Account Details: Such as your user ID and registration date.
• Device and Browser Info: Information about your device, browser, and IP address.
• Website Usage: Details of your interactions on our website, including pages visited and duration of visit.
• Cookies: Information collected through cookies and other identification tags, subject to your consent.
• Marketing Data: Details of the marketing campaigns directed at you and your engagement with them.

Purchase and Business Interaction Data

• Transaction Details: Information about your transactions, including orders, payment methods, and delivery details.
• Customer Service Interactions: Records of your interactions with our customer service.
• Promotion Participation: Details of your participation in our promotions and contests.
• Surveillance Footage: In some cases, we may collect footage from surveillance cameras installed on our premises.
• In-Store Interactions: Information or consents you provide during your visits to our stores.

Data from External Sources

• Social Media: If you connect to our services using social media profiles, we may collect public information from your profile.
• Third-Party Data: We may integrate data from third parties to complement the data we collect, in compliance with applicable laws.
• Public Registers: Information from public registers maintained by authorities, where available.
• Delivery Information: Updated delivery and contact information obtained from delivery service providers.

Payment Information

Please note that we do not collect payment information directly. All payment data is securely handled by authorised third-party payment service providers.

Your Consent

We emphasise that certain data is collected based on your prior, express, and voluntary consent, ensuring you have control over the information you share with us.

We encourage you to review this policy carefully and to update your preferences as necessary to maintain accuracy in our records.

2. How ITTC Utilises Your Personal Data

At ITTC, we prioritise offering you tailored products and services while ensuring a seamless shopping experience. Here is how we use your personal data:

 I. Product Offerings, Marketing, and Personalization

• Personalised Experience: We analyse your data to understand your preferences and tailor our offerings accordingly.
• Marketing Communications: With your consent, we engage in various marketing strategies, including digital advertisements and direct marketing through emails and phone calls.
• Website Optimisation: We use your data to enhance our website and product recommendations.
• Account Creation: We create accounts, including guest accounts for non-logged-in users, to keep you informed about our products and services.

II. Customer Loyalty Programs

• Loyalty Programs Management: We manage loyalty programs and user accounts to offer you exclusive benefits and keep you informed about any updates.

III. Customer Service and Product Warranties

• Customer Support: Our customer service team uses your data to offer personalised assistance, including handling warranty-related activities.
• Call Recordings: Calls to our customer service may be recorded for quality assurance, with prior notification.

IV. Product and Service Development

• Improvement and Innovation: We use your feedback and account details to enhance existing offerings and develop new ones.
• Research and Surveys: We may engage you in surveys and research initiatives to improve our customer experience.
• Data Analysis: We analyse aggregated and anonymised data to assess the effectiveness of our campaigns.

V. Order Processing for Products and Services

• Order Management: We process your data to efficiently manage your orders, returns, and service agreements.
• Payment Security: We ensure secure payment processing through third-party service providers without storing your payment details in our systems.

VI. Preventing Unlawful Activities

• Fraud Prevention: We may use your data to prevent and investigate fraudulent activities and cooperate with law enforcement authorities when necessary.
• Legal Compliance: We adhere to legal requirements and may disclose your data in response to court orders.

VII. Engagement in Workshops, Events, and Campaigns

• Event Participation: We use your data to manage your participation in contests, sweepstakes, workshops, and other events, ensuring a rewarding experience.

By utilising your data in the manner outlined above, we aim to foster a relationship built on trust and mutual benefit. We always adhere to the highest standards of privacy and security in handling your personal information.

3. Duration of Personal Data Storage

We adhere to a standard data retention policy where we store your consumer data for a period of 3 years. However, there are circumstances where different retention periods apply, detailed as follows:

• Legal Obligations and Rights: We retain your data for as long as necessary to fulfil the specific purpose it was collected for, plus any period required to meet legal claim limitations, as well as any additional time mandated or allowed by the relevant laws.
• Personalised Experience: To keep you updated with news and offers tailored to your interests, we may prompt you to refresh your data when you make a purchase in our stores or use your webstore account.
• Campaign-Specific Retention: For certain campaigns or promotions, we establish specific data retention periods. For instance, if we state that your data will be held only for the campaign duration and an additional 60 days thereafter, we strictly adhere to this timeframe.
• Legal Défense: In cases involving legal rights establishment, execution, or defence, we may hold onto your data for the necessary duration.

We are committed to respecting these timeframes to ensure the prudent and lawful management of your personal data, balancing your privacy rights with our operational and legal obligations.

4. Circumstances of Personal Data Disclosure to Other Entities

We maintain a strict policy of not selling, leasing or renting your data to third parties. However, there are specific circumstances where we might share your data with approved entities to facilitate our services, always ensuring your data is sufficiently safeguarded, including during international transfers. Here are the situations where such disclosures may occur:

Affiliates and Authorised Third-Party Processors

We might share your personal data with ITTC group companies and authorised third-party vendors tasked with processing data on our behalf. This group includes, but is not limited to, payment service providers, delivery companies, customer service teams, and entities managing consumer data analysis, credit assessments, market research, and marketing campaigns for us. These authorised third parties are committed to using your data solely to execute the services contracted by us, while adopting reasonable security measures to protect your data.

International Transfers

Given that our services utilise resources and servers based in various countries, including some outside the UK, your personal data might be transferred internationally, beyond the borders of the country where you avail our services. 

Legal Obligations and Protecting Our Interests

We may disclose your personal data to authorities or third parties in response to legal obligations, proceedings, or other lawful requests mandated by applicable law. Additionally, we reserve the right to process your personal data to protect our legitimate interests, which might include defending ourselves in legal disputes and combating fraud.

Mergers and Acquisitions

In scenarios involving business restructuring, such as mergers and acquisitions, we may share your personal data with potential or actual buyers or their advisors. This disclosure will always be conducted with appropriate protections in place to secure your data.

We are committed to upholding the highest standards of data protection, ensuring your personal data is handled responsibly and in line with legal requirements.

5. Legal Grounds for Processing Your Personal Data

We process your personal data in strict adherence to legal provisions, relying on one or more of the following lawful bases:

Consent

We may process your data based on the consent you have granted us, whether it be written, verbal, or online. It is important to note that you retain the right to retract your consent at any point. To do so, please reach out to our Customer Service team.

Contractual Obligations

If you have entered a contract with ITTC – such as making a purchase, enrolling in a loyalty programme, or registering a product warranty – we are entitled to process your personal data to fulfil our contractual obligations.

Legitimate Interests

We may process your data to pursue our legitimate business interests, including business management, operations, or promotions, as well as property protection and crime prevention. This is as long as such processing does not infringe upon your interests, fundamental rights, or freedoms.

Legal Obligations

There may be circumstances where we are legally mandated to process your personal data.

In all scenarios, we are committed to upholding your rights and processing your personal data transparently and fairly.

6. Processing Personal Data of Minors

We do not intentionally gather personal data from minors. However, children might occasionally appear in the footage from our surveillance cameras if they visit or are in the vicinity of our facilities or stores. We only accept product orders and registrations for our loyalty programmes from individuals who are at least 18 years of age.

7. Safeguarding Your Personal Data

We are committed to protecting your personal data and have put in place a range of technical and organisational security measures to ensure its safety. These measures are designed to prevent unauthorised access, disclosure, alteration, and destruction of your data, as well as other unlawful forms of processing. Our protective strategies include:

• Firewall Protection: Our systems are shielded by firewalls to prevent unauthorised access.
• Secure Storage: Physical documents are stored in secure, fireproof locations.
• Restricted Access: Access to our databases and their backups is limited to a select group of individuals who have been granted explicit permission.
• Individual Accreditation: All personnel involved in data processing are required to have individual accreditation.
• Confidentiality Agreement: Individuals with access to personal data are obligated to maintain the confidentiality of such information.
• Tiered Access Levels: We have established different levels of access, which are allocated based on the specific requirements of an individual’s role within the organisation.

Despite our stringent security protocols, no system can be completely infallible. While we strive to protect your personal data, we cannot guarantee its absolute security. If you have reservations about sharing your information with us, you are under no obligation to do so.

8. Understanding and Exercising Your Rights

We are committed to maintaining the accuracy of your personal data and encourage you to update your details whenever necessary through your account.

Your Options and How to Use Them

• Opting Not to Share Personal Data
  While you have the choice not to share personal data with us, please note that certain services and features on our website may be restricted or unavailable if we do not have access to necessary information (for instance, processing your orders).
  
  

• Accessing Your Data
  You have the right to request access to or copies of your personal data, as well as information about how your data is being handled, processed, and shared.
  
  

• Unsubscribing from Direct Marketing
  All our electronic marketing communications include an option to unsubscribe. Although unsubscribing will stop future marketing communications, we may still contact you regarding any services or products you have requested.
  
  

• Reviewing and Editing Your Personal Data
  If you have an online user account, you can directly edit your personal data. Alternatively, you can reach out to our Customer Service to correct or update any inaccurate, incomplete, or outdated information.
  
  

• Managing Cookies
  You have control over the cookies you accept and can change your preferences at any time. Learn more in our Cookie Policy.
  
  

• Requesting Erasure or Restriction of Data Processing
  If you believe there is an issue with the accuracy of your data or the legality of its processing, or if you wish to oppose the processing, you can contact our Customer Service to request data erasure or restriction. We will assess your request promptly and take appropriate action.
  
  

• Objecting to Data Processing
  You may object to the processing of your personal data on legitimate grounds.
  
  

• Withdrawing Consent
  You can withdraw your consent to data processing at any time. Withdrawal does not affect the legality of processing based on other lawful grounds. However, it will result in the deletion of your web store account(s) and the resetting of associated benefits. Any processing carried out before the withdrawal remains lawful.
  
  

• Data Portability
  You have the right to data portability, allowing you to transfer your personal data to another controller in a structured, commonly used, and machine-readable format, where applicable.
  
  

• Lodging a Complaint with a Supervisory Authority
  If you believe that our data processing violates your legal rights, you can lodge a complaint with your local supervisory authority. 

Note: When you exercise any of the above rights, we may ask for additional information to verify your identity. This information will only be used for verification purposes and will be deleted once verification is complete.

9. Cookie Usage on Our Websites

Yes, we utilise cookies on our websites to enhance your browsing experience. While you have the option to disable cookies through your browser settings, doing so might hinder the optimal functioning of certain features on our websites. To learn more about how we use cookies and how you can manage them, please refer to our Cookie Policy.

10. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy periodically to reflect any changes in our privacy practices. Whenever we make updates, we will highlight these changes on this site and update the “Effective Date” noted at the beginning of this Privacy Policy to signify when the revised policy has been implemented. We encourage you to review this policy regularly to stay informed about how we are protecting the personal data we collect.